Shipping policy

Thank you for shopping with ProdexPet.

We aim to process and ship all orders as quickly as possible to ensure a smooth shopping experience for you and your pets.

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that orders are not processed or shipped on weekends or public holidays.

Estimated delivery times vary depending on your location:

• Portugal: 7–15 business days

• Europe: 10–20 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or periods of high demand.

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping promotions may be offered from time to time.

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

While we do our best to ensure timely delivery, ProdexPet is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If your package arrives damaged or is lost during transit, please contact us at supportprodexpet@gmail.com and we will do our best to assist you.

If you have any questions about shipping, please contact us at: